Draft. This text must be completed with the owner's details and reviewed by a legal professional before the site is published.
These terms govern the use of the helloAptisUP academy and the purchase of its plans. By creating an account, you accept them. The Spanish version of this text prevails.
1. Who provides the service
The service is provided by [pending: owner's name], tax ID [pending: tax ID], with address at [pending: address]. Contact: [pending: contact e-mail].
2. The service
helloAptisUP gives online access to content and tools for preparing the Aptis ESOL test: lessons, automatically marked exercises, mock tests, study programmes and progress tracking.
helloAptisUP is independent from the British Council. Scores and level estimates are indicative and are not equivalent to an official grade. No particular level or exam result is guaranteed.
Automatic Writing feedback is based on rules and rubrics; it is not equivalent to human marking or to an official assessment.
3. User account
To use the academy you must register with a valid e-mail address and confirm it. You are responsible for keeping your password confidential and for the use made of your account. The account is personal and non-transferable.
4. Plans and prices
The academy offers a free plan and paid subscription plans. The features and limits of each plan are those shown on the plans page at the time of purchase.
Paid plans are not on sale yet. Published prices are indicative and may change before launch.
Prices are given in euros. Before any purchase is confirmed, the total amount including applicable taxes will be shown.
5. Payment, renewal and cancellation
Subscriptions are paid in advance and renew automatically at the end of each period unless you cancel beforehand.
You can cancel renewal at any time. Cancellation takes effect at the end of the period already paid for; you keep access until then.
Payments are processed by an external payment provider. helloAptisUP does not store your card details.
6. Right of withdrawal
If you purchase as a consumer, you have 14 calendar days from the purchase to withdraw without giving a reason, under Spanish Royal Legislative Decree 1/2007. To do so, write to [pending: contact e-mail] stating your decision unequivocally.
If you ask for the service to start during the withdrawal period, you must pay the proportional part of the service already provided up to the moment you communicate your withdrawal.
7. Acceptable use
It is not allowed to share the account, copy or redistribute the content, use automated means to extract it, or try to get around the limits of your plan or the platform's security measures.
Breaching these terms may lead to suspension of the account.
8. Availability and changes to the service
We work to keep the academy continuously available, but there may be interruptions for maintenance or for reasons beyond our control. Content may be extended, updated or withdrawn to maintain the quality of the service.
9. Changes to these terms
We may change these terms. Significant changes will be announced with reasonable notice. If you do not agree, you can cancel your subscription and delete your account.
10. Law and dispute resolution
These terms are governed by Spanish law. Consumers may bring proceedings before the courts of their place of residence.